Chocolate City Joggers

We strive to ship out all orders as soon as possible. Please allow at least 5 - 7 business days processing time, plus 2 - 5 days shipping transit time; depending on where you live.

You will receive a tracking number once your item(s) are packaged and a shipping label is created.

We ship a majority of our orders via U.S. Postal Service, First Class Package Class for shipments under one pound. For orders over one pound, we primarily ship U.S. Postal Service, Priority Mail. In addition, depending on the value of your order, we may ship your package whereby a Signature is Required.

PLEASE NOTE, IF AN ADULT IS NOT AVAILABLE TO SIGN FOR THE PACKAGE AT TIME OF DELIVERY, WE SUGGEST YOU CONTACT YOUR LOCAL POST OFFICE ASAP. AFTER A SECOND ATTEMPT IS MADE TO OBTAIN A SIGNATURE, YOUR ORDER WILL EVENTUALLY BE RETURNED BACK TO US.

THERE IS NO REFUND FOR SHIPPING CHARGES AND WE CANNOT GUARANTEE WHEN, AND IF, YOUR PACKAGE WILL BE RETURNED TO US.

No refunds, no exceptions! Once you submit your order, it cannot be refunded or changed.

SALE ITEMS

Only regular priced items may be exchanged if defective or damaged, unfortunately, sale items cannot be refunded.

EXCHANGES

Exchanges only under the conditions specified below.

Only regular priced items may be exchanged and only if the items are defective or damaged. We must receive it within seven (7) business days of it being originally delivered. If you need to exchange it for the same item, send us an email at info@effubeautybrand.com. Be sure to include your name and order number in the email.

RETURN SHIPPING

To return your product, you must first email us at info@effubeautybrand.com. We will not process any exchanges without being notified.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When returning, we recommend using a trackable service such as USPS flat-rate shipping or purchasing shipping insurance. Please also remember that you are responsible for returning shipping charges.